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Returns and Delivery Policy for Aila Lifestyle

1. Return Policy
   • Regular Products: You have a 14-day window to return regular products from the date of delivery or Purchase.
   • Sale Items: Sale items can be returned within 3 days of delivery.
   • Non-Refundable: Products discounted by over 40% of their original price are non-refundable.
   • No Returns for Swimwear: Unfortunately, we do not accept returns for swimwear items due to hygiene reasons.
     
     
2. Return Location
   • Returns can only be processed in our physical store.
     
     
3. Return Shipping Costs
   • Please note that customers are responsible for covering the cost of return shipping.
     
     
4. Refund Process
   • We issue refunds via a secure link or bank transfer within 3-4 working days.
     
     
5. Exchange Policy
   • Regular Products: You can exchange regular products within 4 days of delivery.
   • Sale Items: Sale items can be exchanged within 3 days of delivery.
   • Non-Refundable: Products discounted by over 40% of their original price are non-refundable.
   • No Returns for Swimwear: Swimwear items cannot be exchanged.
   • Store Credit: You also have the option to receive store credit for your exchange.
     
     
6. Reporting Damaged or Defective Items
   • If you receive a damaged or defective item, please report it to our customer service team or visit our shop in person.

Please feel free to reach out to our customer service team if you have any questions or need further assistance. We value your satisfaction and are here to help make your shopping experience with Aila Lifestyle a positive one.